EXCELLENT
Based on 336 reviews
Posted on Google
Sue PriceAwesome customer service and customer care.Posted on Google
Gift OkahOn The Way Plumbing is awesome! If there's any reason u will not give this company 5 stars ✨️ please call their office they'll take care of the issues. Their customer service is amazing! The plumbers are very experienced and professional. In November of 2024 I had an issue with my sewage system as you can c in the pictures. I called this company, and the next day they came to give me a free estimate and helped me with financing. Then they started the job the nxt day, I now have a brand new sewage system. Pls call this company if u have any problems. You won't regret it!Posted on Google
Ian & Michelle NixGreat experience with Jerrod and his team. Very professional, friendly and honest. He was able to detect a small leak after we had foundation repair completed and gave us different options that would work best for us. Thank you!Posted on Google
Letti WhitakerTrustindex verifies that the original source of the review is Google.
Plumber tried to scare us because he saw us an easy mark since we’re seniors. Didn’t attempt to remove an outside facet from the outside and cut through the Sheetrock inside. When repairing the toilet leak, tried to say we didn’t have vent pipe and suggested we needed to let him remove concrete floor around the toilet. It impressed by his work or ethics.Posted on Google
Chemical CityChad and JB we're excellent fast and professional and honest I would recommend them for anyone who needs any plumbing repairsPosted on Google
Brianne TriggChad and JB were fast and efficient. Great work and friendly service. Thank y’all!Posted on Google
Alfredo BeltranChad & JB did an awesome job. Excelente quality & very fast! Very satisfiedPosted on Google
AnailiChad and Jb were greatPosted on Google
Grayson WingBlake and Hunter came out and fixed all my issues. Extremely professional and helpful!!Posted on Google
c rJarrod and his team went above and beyond to do an excellent job fixing my plumbing situation.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Our Plumbing Services In Terrell, TX
Looking for a plumber who gets the job done right? On The Way Plumbing Leak Specialist has your back. From quick leak fixes and drain cleaning to water heater repairs and installations, we handle it all—fast and stress-free. No hidden fees, no hassle, just solid plumbing you can count on right here in Terrell.
The Trusted Plumbers of Terrell, TX
At OTW Plumbing, we believe trust matters most. We’re your local plumbers who genuinely care about keeping your home safe and comfortable. From minor fixes like dripping faucets to bigger jobs like installing new water heaters or clearing stubborn drains, we do it right the first time. Terrell homeowners trust us because we’re honest, reliable, and treat every home like it’s our own. Give us a call and see why we’re Terrell’s go-to plumbing team.
1000+
Homes Serviced in the Terrell Area
4.9
Google Review Rating
Our Services in Terrell
Drain Cleaning &Unclogging
Slow drains? Stubborn clogs? OTW Plumbing has the fix. Whether it’s a backed-up sink, a clogged shower, or a toilet that won’t flush right, we’ll get your pipes flowing again fast. Our drain cleaning services in Terrell clear out grease, hair, and buildup without the need for harsh chemicals or DIY guesswork. Don’t let a clogged drain slow you down—give us a call, and we’ll handle it.
General PlumbingRepairs & Maintenance
Plumbing problems don’t fix themselves—luckily, OTW Plumbing makes repairs easy. From leaky faucets and running toilets to pipe repairs and fixture replacements, we handle it all with speed and reliability. Regular maintenance can also help prevent bigger (and more expensive) problems down the road. Whether it’s a small fix or a full inspection, Terrell homeowners trust us to keep their plumbing in top shape. Call us today and let’s get it done!
Whole HomeWater Filtration
Tired of hard water, strange tastes, or buildup in your pipes? OTW Plumbing installs whole-home water filtration systems in Terrell to give you cleaner, fresher water from every tap. Our systems remove impurities, chemicals, and minerals, improving water quality for drinking, cooking, and bathing. Say goodbye to dry skin, limescale, and bad-tasting water—call us today to upgrade your home’s water for good!
CommercialPlumbing
Plumbing problems can slow down your business—OTW Plumbing makes sure they don’t. We provide reliable commercial plumbing services in Terrell, handling everything from clogged drains and leak repairs to water heater maintenance and full plumbing installations. Whether you run a restaurant, office, or retail space, we work around your schedule to minimize downtime and keep your business running smoothly. Trust us to get the job done right—fast, efficient, and hassle-free.
Hydro JettingServices
Stubborn clogs and slow drains don’t stand a chance against OTW Plumbing’s hydro jetting services in Terrell. This powerful, high-pressure water cleaning method blasts away grease, sludge, and buildup, leaving your pipes clear and flowing like new. It’s safe, effective, and perfect for tough blockages that regular drain cleaning can’t fix. If your drains keep backing up, it might be time for hydro jetting—give us a call and let’s get your plumbing back in top shape!
PlumbingInspections
Want to avoid surprise plumbing problems? OTW Plumbing offers thorough plumbing inspections in Terrell to catch small issues before they turn into big repairs. We check for leaks, pipe damage, water pressure issues, and more—giving you peace of mind whether you're buying a home, selling, or just making sure everything’s in good shape. Don’t wait for a major problem to pop up—schedule an inspection today and keep your plumbing running smoothly!
Plumbing FAQs for Terrell, TX Homes and Businesses
How long does a reverse osmosis system last?
A well-maintained under-sink reverse osmosis system often lasts 10 to 15 years. The key is replacing the prefilters about every six to twelve months and the membrane every two to three years. Hard water or skipped filter changes can wear parts out faster. If the system leaks or output stays low after new filters, it may be time to replace it.
Is polybutylene pipe safe for drinking water?
Polybutylene was approved for drinking water when it was installed, and the bigger concern is reliability, not the water itself. Chlorine and other disinfectants in treated water can make PB brittle over time, leading to sudden leaks and bursts. If your home has gray PB supply lines, it's wise to plan for repiping before a failure causes damage.
What should I do if I smell sewer gas in my house?
First, check for dry drain traps in unused sinks, showers or floor drains and run water to refill them. Also look for a loose toilet seal or a missing cleanout cap. If the smell continues, a blocked vent or cracked drain line may be the cause. If there's any chance it's natural gas, leave the home, avoid switches and flames, and call the gas utility or 911 from outside.
Do I need a permit for plumbing work in Terrell?
Many jobs require one. In Terrell, the City of Terrell Development Services handles building permits and inspections. Requirements vary by job, so check before a water heater replacement, repipe or sewer project. On The Way Plumbing can help you sort out what your project needs.
Where does Terrell get its water?
The City of Terrell provides water as a customer city of the North Texas Municipal Water District, which treats and delivers water to many cities across the region. If you notice changes in pressure or taste, the city is the first place to ask, while issues inside your home's plumbing are something a plumber can check.
Proudly Serving the Terrell, TX Area
At OTW Plumbing, we’re more than just a plumbing company—we’re part of the Terrell community. Whether you live near Ben Gill Park, run a business downtown, or own a home in the surrounding areas, we’re here to make sure your plumbing works the way it should. Our team is dedicated to providing reliable, high-quality service with honest pricing and no surprises.
We know how frustrating plumbing problems can be, whether it’s a clogged drain, a broken water heater, or a leak that won’t stop. That’s why we show up on time, do the job right, and treat your home or business with the same care we’d give our own. Our goal is to keep Terrell homes and businesses running smoothly with plumbing solutions that last.
No job is too big or small—whether it’s a simple repair, a full plumbing installation, or preventative maintenance, we’re ready to help. When you need a trusted local plumber in Terrell, call OTW Plumbing. We’ll be there when you need us!
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